Refund policy.
No live checkout yet: PromeXion Labs is not currently accepting payments for PrivXion. This page records the safeguards that must be finalized before paid sales begin; it does not invite or authorize payment.
1. Policy shown before payment
Before checkout is activated, this page will state the final refund window, eligibility rules, exclusions, cancellation process, and expected processing time. The same policy will be linked from the checkout and purchase confirmation.
2. Requests after launch
Once sales begin, customers will be able to request help or a refund by emailing privxion.ext@gmail.com with the purchase email, transaction reference, purchase date, and a short description of the issue. Never send a complete card number, security code, passcode, recovery key, or browser history.
3. Payment-provider processing
Approved refunds will be submitted through the original payment channel when supported. PayMongo and the underlying bank, card network, or wallet determine when funds appear and may impose payment-method restrictions. A refund request is complete only when confirmed through the payment provider.
4. Subscriptions and cancellation
If recurring plans are introduced, cancellation will stop future renewals according to the terms shown at checkout. Cancellation and refund rights are different: ending renewal does not automatically reverse a completed charge. Trial length, conversion date, renewal amount, and cancellation deadline will be shown before enrollment.
5. Consumer rights
This policy will not limit rights or remedies that cannot be waived under applicable law. Suspected duplicate, unauthorized, or incorrect charges should be reported promptly so the transaction can be investigated.
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